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Mini case study #1

Missing Drinks. Late one night while you're out on the town, you stop by the bar where your friend works. After a couple of rounds you're ready to leave, so she slips you your tab.

Several drinks are missing from the bill—what should you do?

Mini case study #2

In a Hurry. You're waiting tables at a busy little lunch spot downtown. You rush back to the kitchen to grab a bunch of entrees from the service window, and as you turn to head back to the dining room, one of the expensive steaks on your tray slides off its plate and onto the floor!

No one saw it drop—what should you do?

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